How To Measure Member Engagement
My role as Member Engagement Chair for the NYC Entrepreneurs’ Organization was to come up with a way to celebrate our most engaged members. Coming up with prizes was easy, but determining our top members out of 300 people was difficult. I started by listing out all the activities that a member might engage with […]
How Often Do You Talk To Your Members?
We recently took over management of the Member Experience from orientation to renewal for a private community of venture-backed start-up founders called www.OffTheRecord.org. While we have many exciting initiatives planned, I knew the first step was to reach out and have a conversation with as many community members as possible. For each conversation, I asked […]
How To Engage Your Super Users
SAS is a massive global analytics software and solutions provider with just over 380,000 users engaged in their community. However, within those 380,000 users, only 23 members get the official title of “Super User” each year. That’s right, only 23 people per year! The invite-only application to become a SAS Super User is based on […]
Building Community Worldwide at the CMX Spark Conference
I’ll admit it’s very difficult to get me to wake up before sunrise, but last Tuesday I set my alarm for the awful time of 4:30 am to attend the CMX Spark Conference based out of Europe. Through groggy eyes and messy hair, I logged into the conference and was immediately welcomed by a thread […]
Is Your Team Too Scared To Give You Feedback?
I don’t often claim that reality TV gives me leadership lessons, but that’s exactly what happened last week while my family was watching an episode of Good Bones. Good Bones is a show about Karen and Mina – a mother/daughter duo – who flip homes throughout their neighborhood in Indianapolis. While Karen and Mina have […]
Nonverbal Cues: Your Silent Partner in Engagement
Imagine you’re checking out a new apartment. While getting a tour of the place from the current renter, who would be your roommate, he starts acting odd. I mean, really odd. He walks rapidly around the apartment. He holds his water glass high above his head. Next thing you know, he is shuffling backwards on […]
Everyone Plays a Role in Engagement: Finding Community Leaders
“You have to meet Ms. Peaches! Everyone loves her. She takes time to talk with each one of us to really understand the challenges we’re facing. When I talk with her, I can tell she really cares about our success. She goes out of her way to help anyone who needs it.” When I first […]
The Staggering Results of Successful Employee Engagement
As Terri walked into work, the front desk receptionist greeted her with his typical morning smile. Then, while Terri waited by the elevator to go up to her office, he also added, “Congratulations on your son graduating from college this past weekend! I know how much it means to you to have him graduate.” Terri […]
We are Hardwired to Connect With Other Humans
About 200,000 to 800,000 years ago, a massive upgrade in technology occurred. It was a technology upgrade that allowed for individuals to create deeper social connections, retain and exchange knowledge, and cooperate together. Nobody witnessed this upgrade directly, however, because it happened inside the bodies of our ancient ancestors. The change occurred inside the brain, […]
6 Easy Ways to Spice Up Your Zoom Calls
Raise your hand if you’ve used Zoom in the last 24 hours. Keep your hand raised if you’ve talked to family, friends, and coworkers all on Zoom in the last week! Yep, that’s what I thought. If you’re facing “Zoom Burnout,” you’re not alone. But for those Zoom calls that we must make, or that […]