3 Steps For Leaders To Recover Gracefully From Mistakes
I live and die by my work calendar, so I was annoyed that one of my team members had missed her one-on-one meeting with me. It is so easy to keep track of appointments, meetings and deadlines using a sharepoint calendar, so there is no excuse to miss something like this. Not only did this […]
At Least I Was Heard: 4 Steps to Using Active Listening During Difficult Conversations
I really didn’t know if they were going to hug each other or punch each other. A couple months ago, I was asked to help mediate a difficult conversation between two team leaders. The two had tried to resolve their differences on their own, but it was clear it was time for a mediator to […]