Apply Two Hat Theory for Better Customer Service
I don’t usually show annoyance in my face, but the flight attendant on a recent flight was so oblivious to how she was treating me, that I couldn’t help myself. It all started on a six-hour flight from Seattle to NYC. Within an hour of taking off, I finished the water in my canteen. I […]
Melissa’s Summer Bucket List
Summer, summer, summertime! We are approaching my favorite time of year – when the weather is warm hot and people are happier. There have been a few summers, though, that have passed without really any significant memory. So this year, I made a small bucket list. Emphasis on small, because the more I put on […]
Graduating Senior? Read this.
Senior class, are you ready? No? Yikes. I know it can be a stressful time, but it is also a wonderful experience complete with laughs, tears, sweat and hopefully some fun. As graduation season approaches, here are some quotes to motivate the senior in your life, especially if it’s you! Memorize them, print them out, […]
Your One Job – Keep People Out of the Twilight Zone
Sweating, tripping over his own two feet, a man cries out for anyone, anyone, to answer him. He stumbles around a strange town, completely devoid of any human life. Finally, he is rendered exhausted and terrified, repeatedly pushing the button at the crosswalk, begging for help. I sat down the other day and watched the […]