Apply Two Hat Theory for Better Customer Service

I don’t usually show annoyance in my face, but the flight attendant on a recent flight was so oblivious to how she was treating me, that I couldn’t help myself. It all started on a six-hour flight from Seattle to NYC. Within an hour of taking off, I finished the water in my canteen. I […]

School Reactions to Myspace and Facebook

A closer look at how schools are reacting to Myspace and Facebook. The best place to start when deciding what type of policy your school should enact regarding Myspace and Facebook is to first see what other schools are doing. Then decide what is best for your school. When looking at over this list. Keep […]

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