Creating a Level-5 Team

My day began at 5 am to the sound of Wake Me Up When September Ends by Green Day; I had a nice hot cup of pumpkin spice latte and a lovely two-hour drive towards the Poconos. Though the early morning commute made me tired, that quickly changed once I walked into the room where we were doing […]

Lessons Learned Through Our New Thriving Community

Recently, I was introduced to the StartUp Podcast. Alex Blumberg decided to start a podcast series about what happens when someone who knows nothing about a business starts one. It’s very interesting to listen along to Alex’s journey on how he created his business; he discusses his thoughts and records his conversations during his journey […]

Communication and Organization … What is That?

Happy August! It’s a busy season over here with team Swift Kick. Some people take vacations, some renovate their homes, and others decide to speak at different organizations for weeks on end around the country… *cough* Tom Krieglstein *cough*.  You might think that a company that travels throughout the country, including overseas at times, would […]

Celebrating Your Members

In the famous book, How To Win Friends and Influence People by Dale Carnegie, there’s a story about a small-town newspaper that does really well despite most of the other small-town newspapers failing. After Dale interviewed the editor, he said his secret was to make it a point to print the names of the townspeople […]

Picking a Social Platform for Your Community Hub

For weeks we have been posting content to our private Facebook group for student leaders, and even though it had over 2000 members, no one responded to any of the content. With each passing day, we felt disheartened thinking that we were not great at creating engaging content. It turns out that wasn’t the case. […]

How To Measure Member Engagement

My role as Member Engagement Chair for the NYC Entrepreneurs’ Organization was to come up with a way to celebrate our most engaged members. Coming up with prizes was easy, but determining our top members out of 300 people was difficult. I started by listing out all the activities that a member might engage with […]

How Often Do You Talk To Your Members?

We recently took over management of the Member Experience from orientation to renewal for a private community of venture-backed start-up founders called www.OffTheRecord.org. While we have many exciting initiatives planned, I knew the first step was to reach out and have a conversation with as many community members as possible. For each conversation, I asked […]

How To Engage Your Super Users

SAS is a massive global analytics software and solutions provider with just over 380,000 users engaged in their community. However, within those 380,000 users, only 23 members get the official title of “Super User” each year. That’s right, only 23 people per year!  The invite-only application to become a SAS Super User is based on […]

Building Community Worldwide at the CMX Spark Conference

I’ll admit it’s very difficult to get me to wake up before sunrise, but last Tuesday I set my alarm for the awful time of 4:30 am to attend the CMX Spark Conference based out of Europe. Through groggy eyes and messy hair, I logged into the conference and was immediately welcomed by a thread […]