Nonverbal Cues: Your Silent Partner in Engagement

Imagine you’re checking out a new apartment. While getting a tour of the place from the current renter, who would be your roommate, he starts acting odd. I mean, really odd. He walks rapidly around the apartment. He holds his water glass high above his head. Next thing you know, he is shuffling backwards on […]

Is Your Team a Bunch of Dumb Rats?

dumb rats

While preparing for an upcoming program with a group of campus leaders, I asked the Director of Orientation if anything in particular stood out about her group of students. She replied, “I don’t know what it is about this year, or this group, but they just aren’t into it. They seem low energy, low passion, […]

What Each Level of Engagement Needs in Your Community

DFT Engagement Pyramid

In 1943, American psychologist Abraham Maslow published an article in Psychological Review titled, “A Theory of Human Motivation.” Maslow proposed that humans have five levels of needs that build in sequential order. The needs are (in order), physiological, safety, social, self-esteem, and self-actualization. For a human to care about self-actualization, the other four needs are […]

Identifying Trending Leaders and Laying Tracks for Motivated Trains

trending leaders

While walking around Central Park in NYC, I watched a little league softball game on the field next to me. Surrounding the field was a collection of parents multitasking between the game, their phones, and watching their younger kids. One parent in particular was having a hard time keeping her little one under control. Her […]

8 Universal Factors of Employee Engagement

Photo of 3 men in front of laptop

Engagement is a tricky thing to measure because there are many factors that can play into an employee’s overall engagement. Each company will want to measure engagement in its own way based on the company values and culture. Apple will care about different things than Facebook. It’s important for leaders to understand the key factors […]

The Staggering Results of Successful Employee Engagement

woman-in-blue-suit-jacket

As Terri walked into work, the front desk receptionist greeted her with his typical morning smile. Then, while Terri waited by the elevator to go up to her office, he also added, “Congratulations on your son graduating from college this past weekend! I know how much it means to you to have him graduate.” Terri […]

How to Reclaim the 15% of Energy You Lose on Camera as a Moderator

Swift Kick Virtual Program

You know how they say people look 15 lbs (7 kg) heavier on camera? Well the same is true for your energy on camera, but in the opposite way. You will be perceived as having 15% less energy when on camera than when in person. This is due to the physical distance and the two […]

Don’t Break the #1 Rule of Icebreakers

high five students

Audible groans rolled across the audience as we begrudgingly stood up from our seats. In a room of 200 people, the speaker had managed to universally turn everyone’s attitude negative by uttering one phrase. This phrase is commonly used, but also commonly despised. What’s the phrase?  “Ok, now we are going to do an icebreaker […]

A Magic Trick for Remembering Names – And Why It Matters

Tom talking with student

After five hours of working with a group of 40 people, I ended my training with a little magic trick. One-by-one, I walked up to each person and said “Thank you for being here…Sandy. Thank you for being here… Seth. Thank you for being here… Randi.” I kept going around the room until I thanked […]

Is Your Power Making You Lose Your Heart?

Jonas recently was promoted to a manager position at a nationwide furniture store. One of his responsibilities was to oversee the internship program for the company. In his first performance review as manager, his biggest complaint was how taxing overseeing the internship program was for him. He ranted about how long it took for the […]