Nonverbal Cues: Your Silent Partner in Engagement

Imagine you’re checking out a new apartment. While getting a tour of the place from the current renter, who would be your roommate, he starts acting odd. I mean, really odd. He walks rapidly around the apartment. He holds his water glass high above his head. Next thing you know, he is shuffling backwards on […]

Is Your Team a Bunch of Dumb Rats?

dumb rats

While preparing for an upcoming program with a group of campus leaders, I asked the Director of Orientation if anything in particular stood out about her group of students. She replied, “I don’t know what it is about this year, or this group, but they just aren’t into it. They seem low energy, low passion, […]

Everyone Plays a Role in Engagement: Finding Community Leaders

DFT Tip #35

“You have to meet Ms. Peaches! Everyone loves her. She takes time to talk with each one of us to really understand the challenges we’re facing. When I talk with her, I can tell she really cares about our success. She goes out of her way to help anyone who needs it.” When I first […]

8 Universal Factors of Employee Engagement

Photo of 3 men in front of laptop

Engagement is a tricky thing to measure because there are many factors that can play into an employee’s overall engagement. Each company will want to measure engagement in its own way based on the company values and culture. Apple will care about different things than Facebook. It’s important for leaders to understand the key factors […]

The Staggering Results of Successful Employee Engagement

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As Terri walked into work, the front desk receptionist greeted her with his typical morning smile. Then, while Terri waited by the elevator to go up to her office, he also added, “Congratulations on your son graduating from college this past weekend! I know how much it means to you to have him graduate.” Terri […]

Creating an Engagement Dashboard for Your Organization

For two years, I sat on the board of the NY Entrepreneurs’ Organization as the Head of Member Engagement. At my first board meeting, I asked the group for some prior data on member engagement. My aim was to find a baseline level of engagement which I could use to build goals for the future. […]

Fun Is The Easiest Way To Change Someone’s Behavior

A group of psychologists seated themselves between a staircase and an escalator in a U.S. shopping mall to run a study. They set out to answer two questions: What percentage of people choose stairs over an escalator when given the choice between the two? How would behavior change if people were made aware of the […]

Party for One – The Value of Social Proof

Sylvia is the kind of person that wants to make a difference. When she sees an issue, she takes action. So when it was finals week at her university and she knew everyone was going to be stressed, she woke up early and drew the words “Free Hugs” on a large poster board. Then, she […]

Houston We Have A Problem…with Employee Engagement

In 2013, Gallup undertook a massive effort to study the current state of employee engagement around the world. After surveying 73,752 employees in 141 countries, Gallup found that 24% of employees are actively disengaged, 63% are not engaged, and 13% are engaged. You will find that when an employee is disengaged with their work environment, […]