How To Measure Member Engagement
My role as Member Engagement Chair for the NYC Entrepreneurs’ Organization was to come up with a way to celebrate our most engaged members. Coming up with prizes was easy, but determining our top members out of 300 people was difficult. I started by listing out all the activities that a member might engage with […]
How Often Do You Talk To Your Members?
We recently took over management of the Member Experience from orientation to renewal for a private community of venture-backed start-up founders called www.OffTheRecord.org. While we have many exciting initiatives planned, I knew the first step was to reach out and have a conversation with as many community members as possible. For each conversation, I asked […]
Who Wants To Go Bowling Naked?
Would you be interested in joining a group of strangers for a round of bowling…naked?!? What about naked yoga? The Baltimore Yoga and Meditation community currently have 582 members who are passionate or curious about the idea of doing normal social activities like bowling, yoga, and swimming… only, they want to do it in the […]
How To Engage Your Super Users
SAS is a massive global analytics software and solutions provider with just over 380,000 users engaged in their community. However, within those 380,000 users, only 23 members get the official title of “Super User” each year. That’s right, only 23 people per year! The invite-only application to become a SAS Super User is based on […]
Building Community Worldwide at the CMX Spark Conference
I’ll admit it’s very difficult to get me to wake up before sunrise, but last Tuesday I set my alarm for the awful time of 4:30 am to attend the CMX Spark Conference based out of Europe. Through groggy eyes and messy hair, I logged into the conference and was immediately welcomed by a thread […]
Is Your Team Too Scared To Give You Feedback?
I don’t often claim that reality TV gives me leadership lessons, but that’s exactly what happened last week while my family was watching an episode of Good Bones. Good Bones is a show about Karen and Mina – a mother/daughter duo – who flip homes throughout their neighborhood in Indianapolis. While Karen and Mina have […]
Experience Based Values Creation
Our climbing instructor took out a small hammer and tapped it against the rock. She leaned in with her ear to hear the noise the hammer made against it. “Nope, we can’t climb here.” She then repeated the process in three more spots until she finally turned back to the group and declared an excellent […]
Have You Heard The Exciting New News? SAMI IS BACK!
For those who may not know, Sami Litchert worked here at Swift Kick in 2016 as one of our interns. After an internship with us, she moved on to Grad School at Kutztown University. While studying Student Affairs in Higher Education and Administration, Sami held a Graduate Hall Director position at Cedar Crest College. After […]
Tom’s 8 Predictions for 2021
Strategic planning is so much easier when we can make some decently good predictions about what will happen. That’s why 2020 was so difficult to plan because EVERYTHING seemed so unpredictable. Just when an organization would sign off on a plan, something in the world would change, and the plan would be deemed useless. We […]
Nonverbal Cues: Your Silent Partner in Engagement
Imagine you’re checking out a new apartment. While getting a tour of the place from the current renter, who would be your roommate, he starts acting odd. I mean, really odd. He walks rapidly around the apartment. He holds his water glass high above his head. Next thing you know, he is shuffling backwards on […]