Mapping Out Red Rover’s Customer Care

Tom is the Founder and Lead Facilitator of Swift Kick. Since 2004, Tom has trained over 850,000 leaders around the US and the world including England, South Korea, Indonesia, and Bermuda on how to build a Culture of Connection™ within their organization. He has trained leaders at some of the largest companies in the world such as Coca-Cola, Pfizer, Apple, and Nike. Through his speaking, he holds an unprecedented 7 National Speaking Titles from APCA. He is a TEDx speaker, held a Guinness World Record, and he sat on the boards for both the NYC Entrepreneurs’ Organization for 5 years and the NYC National Speaker's Associating for two years. Tom's award-winning program, Dance Floor Theory™, is recognized as the standard best practice for increasing community member engagement and retention rates. Organizations both small and as large as the U.S. Military have brought Tom in to train and deploy his methodology to turn apathy into action.