Thoughts on Building a Culture of Connection™

Employee standing at the front of a team meeting focused on personal achievement

Understanding the Engagement Pyramid: Level 2 (What’s in it for me?)

This is the third post in my series on understanding the Engagement Pyramid, a framework I developed to help leaders identify and engage their people based on where they actually are, not where we wish they were. The pyramid breaks engagement into six levels, from the disengaged at the base

Engagement Pyramid Level 1 Hmm

Understanding the Engagement Pyramid: Level 1 (Hmm)

This is the second post in my series on understanding the Engagement Pyramid, a framework I developed to help leaders identify and engage their people based on where they actually are, not where we wish they were. The pyramid breaks engagement into six levels, from the disengaged at the base

Engagement Pyramid Neutrals in the workplace

Understanding the Engagement Pyramid: Level N (Neutrals)

Every team has different levels of engagement. Some people show up energized and ready to contribute. Others are physically present but mentally calculating how many hours until the weekend. Understanding these differences isn’t about labeling people. It’s about recognizing where someone is so you can lead them more effectively. Over

Security guard creating a welcoming campus experience through strong employee engagement

Employee Engagement Has Nothing to Do With Job Title

When I spoke at Seton Hall University, I witnessed something that perfectly illustrated how titles mean nothing when it comes to engagement and impact. Most people assume a university’s first impression comes from a polished tour guide, a friendly admissions rep, or maybe the president with a firm handshake and

Leader realizing the impact of engagement myths on team culture

The 3 Engagement Myths That Derail Even the Best Leaders

I watched a CEO unknowingly destroy his own team morale in under ten minutes. He didn’t yell. He didn’t throw things. He just sat there in a leadership meeting, spewing negativity like it was his job. “This last week was absolutely sh*t. We blew it.” Then, “I don’t get how

X+1 principle employee engagement

The X+1 Principle: Small Steps Create Big Shifts in Employee Engagement

Jamie stood in the back of the conference room, arms crossed over her chest. With each passing minute, her frown deepened as she watched her carefully planned team-building session unravel before her eyes. The vibe in the room was off  as half the team was barely participating, and the other

Dance Floor Theory engagement spectrum

Dance Floor Theory Principle #2 – Different Levels of Engagement

My friend Kevin is the kind of guy who treats life like one big “Yes, and…” improv scene. So when he got a mysterious text on a dreary NYC morning that read: “This Saturday. Union Square. Bring a pillow in a black plastic bag. When the clock hits 3pm, take

People dancing together on a lively dance floor

Dance Floor Theory Principle #1 – More Friends = More Fun

At a friend’s wedding many years ago, I watched something beautiful, and honestly, a little ridiculous, unfold. Dinner had wrapped. The cake had been cut. It was officially time for dancing. Only one problem, the dance floor was empty. Then it happened. The DJ queued up The Chicken Dance. The

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