What Stories Are Your Forward-Facing People Telling?
Imagine expressing to someone that you are excited to see them, and they respond with, “Why are you here?” That’s basically what happened to me
February 11, 2019
Thoughts on Building a Culture of Connection™
Apply Two Hat Theory for Better Customer Service
I don’t usually show annoyance in my face, but the flight attendant on a recent flight was so oblivious to how she was treating me,
January 28, 2019
Serving by Example: Why Volunteering Can Change How You Lead
When I worked at Georgian Court University, we had four “floating holidays” where the university was open, and it allowed for staff to stagger time
January 21, 2019
Using Slack to Build a Culture of Connection Within Your Team
By now, you probably know that the “quotes board” is a beloved Swift Kick tradition. In fact, we love it so much, we started using
January 14, 2019
Why The Woman in the Window is a Great Company Book Club Read
One of my favorite things that we do at Swift Kick is our monthly book club. At first, I found it annoying because I already
January 7, 2019
Good Leaders Don’t Waste Downtime – 4 Things to Do in December
In August, we spoke at 28 different events. In September we spoke at 13, and in December we spoke at 0. Some might look at
December 21, 2018
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